We aim to ensure that every order is prepared and delivered with care. The details below outline our processing and shipping arrangements.

Processing Time

Orders are typically prepared within 7 business days after your purchase is placed. During peak seasons or new collection launches, processing time may be slightly longer.

Shipping Regions

We ship to Hong Kong and worldwide.

Hong Kong Delivery

Local parcels are shipped via SF Express.

• Estimated delivery: 1–3 business days after dispatch
• Free shipping for orders over HKD 800
• Orders below HKD 800 will have SF Express rate for HKD30

International Shipping

International parcels are shipped through trusted worldwide couriers.

For Asia

• Estimated delivery: 6–10 business days after dispatch
• Free shipping for orders over HKD1200
• Orders below HKD1200 will have shipping fees for HKD 70.

For Rest of the world

• Estimated delivery: 9–14 business days after dispatch
• Free shipping for orders over USD 125
• Orders below USD 125 will have shipping fees for USD 15.

Delivery estimates may be affected by customs, public holidays, weather, or external factors beyond our control. Once dispatched, you will receive an email with tracking information provided directly by the courier.

Customs & Duties

International orders may be subject to customs inspections, duties, or taxes imposed by the destination country. These charges are the responsibility of the customer.

Delivery Issues

We are not responsible for delays caused by courier services, customs, or any external circumstances. If a parcel is marked as delivered but cannot be located, please contact the courier directly.

Address Accuracy

Please ensure that your shipping address is complete and accurate when placing your order. Orders shipped to incorrect or incomplete addresses cannot be refunded or resent unless returned to us by the courier.

Lost Packages

If you believe your order has been lost, please contact us and we will assist in initiating a courier investigation.